There are so many benefits to being fulfilled by B2B, wondering what you should look for in the ideal B2B fulfillment service? Let me introduce you, there are five main aspects of the content.
Responsive customer service
B2B relationships are about trust and dependence, as most B2B contracts last longer, for example six months to a year or even longer. Therefore, the B2B delivery provider you are looking for must take this relationship seriously and be ready to handle any type of issue that could lead to customer dissatisfaction if not handled carefully.
Preferred providers implementing AI-driven solutions to effectively analyze complex agreements and review contractual terms in B2B relationships.
AI integration
AI is now almost everywhere, from selecting the right product to sending real-time inventory updates, packing goods on request, and allowing customers to track their orders. As a result, providers are integrating the latest AI solutions into their systems to improve efficiency, accuracy and the overall customer experience.
Well trained staff
B2B delivery providers must have well-trained employees who have the expertise needed to handle standard delivery procedures. Everything from communication skills to good management decisions is what makes a business grow well. Therefore, before outsourcing B2B fulfillment from any provider, carefully research and read reviews from different websites.
EDI compliance
EDI is a combination of processes and systems that enable retailers to exchange documents, such as transactions, with their suppliers, vendors, or brands in a preset electronic format. Therefore, the B2B delivery provider you choose must comply with EDI standards to ensure a smooth and transparent order delivery process.
Order dashboard
This is one of the must-have items for B2B fulfillment of corporate customers. Therefore, providers that implement advanced analytics and reporting to track B2B orders, inventory levels, and other such content are preferred. Customers must also be provided with tracking tools so that they know the current status of their orders.
If you don’t have another good B2B delivery solution for a while, you can come to smartdropping, offering a comprehensive service, from picking, packaging and shipping to handling returns and exchanges, with perfect processes to ensure on-time delivery and customer satisfaction.